Integration Directory
SaaS Application

Microsoft Copilot

Microsoft Copilot is an AI-powered assistant embedded across Microsoft 365 apps that helps users draft content, summarize information, and automate everyday tasks. Integrating Copilot with Harmony brings conversational AI capabilities directly into your IT service workflows, enabling faster ticket resolution and smarter decision-making. Together, they reduce manual effort by surfacing relevant knowledge and automating routine IT interactions.

Capabilities

  • AI-Assisted Ticket Summarization: Automatically generate concise summaries of incident tickets to help agents quickly understand and act on incoming requests.
  • Intelligent Response Suggestions: Leverage Copilot's language models to recommend responses and next-best actions for common IT service scenarios.
  • Knowledge Base Integration: Pull relevant articles and documentation from Harmony's knowledge base into Copilot conversations to resolve issues without leaving the chat.

What Harmony does with Microsoft Copilot

Connecting Microsoft Copilot gives IT and finance a clear view of who holds a Copilot license and how actively it is used. Copilot seats are expensive, so unused ones add up fast. Employees request Copilot access in chat, and IT reclaims idle seats to keep spend in check.

Data synced

  • Users assigned a Microsoft Copilot license
  • License tier and assignment status per user
  • Usage by app, how much Copilot is used across Word, Teams, Excel, and more
  • Seat counts, assigned versus available, with active versus idle seats

Actions available

  • Request a Microsoft Copilot license from chat
  • Reclaim idle Copilot seats to cut spend
  • Assign licenses at onboarding and revoke at offboarding

Real-world use cases

Justify the spend: Finance sees which Copilot seats go unused and reclaims them, keeping the license count matched to real usage.

Fast access: An employee requests Copilot in Slack and the request routes for approval based on role.

Clean offboarding: When someone leaves, their Copilot license is reclaimed automatically for reassignment.

FAQ

Manage Microsoft Copilot licenses and access, reclaim idle seats, and let employees request Copilot from Slack or Teams. Connecting Microsoft Copilot gives IT and finance a clear view of who holds a Copilot license and how actively it is used.