Integration Directory
ITSM

Siit

Siit is a modern IT Service Management platform designed to streamline employee requests, approvals, and IT operations in one place. Integrating Siit with Harmony brings AI-powered intelligence to your service workflows, enabling faster ticket resolution and smarter resource allocation. Together, they help IT teams reduce manual effort and deliver a better employee support experience.

Capabilities

  • Ticket Sync: Automatically synchronize Siit service requests and tickets with Harmony for unified visibility across your IT operations.
  • Automated Workflow Triggers: Trigger Siit approval and fulfillment workflows directly from Harmony based on AI-driven recommendations and escalation rules.
  • Request Analytics: Surface Siit request data within Harmony dashboards to track trends, identify bottlenecks, and improve service delivery performance.

What Harmony does with Siit

Connecting Siit lets Harmony act as the front line in Slack and Teams while Siit stays your system of record. Employees get answers and resolutions in chat, and Harmony keeps tickets, comments, and status in sync so your team never has to reconcile two tools. Requests that need a human land in Siit with full context already attached.

Data synced

  • Tickets and requests, with their type and priority
  • Status and assignee for each ticket
  • Comments and activity history
  • Request categories and service catalog items

Actions available

  • Create a Siit ticket from a chat conversation
  • Post updates and comments back to a ticket
  • Change a ticket's status or reassign it

Real-world use cases

Answer first, ticket only if needed: An employee asks a common question in Slack. Harmony resolves it on the spot, and only opens a Siit ticket when the issue actually needs a human.

No status-chasing: An employee asks where their request stands. Harmony reads the live Siit status and tells them, without anyone opening the console.

Context travels with the ticket: When Harmony escalates, the full conversation is already attached in Siit, so the agent picks up without asking the employee to repeat themselves.

FAQ

Siit is an internal help desk platform that lets IT and HR teams manage employee requests and service tickets in one place. Connecting Siit lets Harmony act as the front line in Slack and Teams while Siit stays your system of record.