Integration Directory
MDM

ManageEngine MDM

ManageEngine Mobile Device Management (MDM) is an enterprise solution for managing and securing mobile devices, laptops, and tablets across an organization. Integrating ManageEngine MDM with Harmony gives IT teams unified visibility into device health and compliance alongside their service management workflows. This connection enables faster incident response and automated ticket creation when devices fall out of policy.

Capabilities

  • Device Compliance Monitoring: Automatically surface non-compliant devices from ManageEngine MDM as incidents or alerts within Harmony.
  • Automated Ticket Creation: Generate IT service tickets in Harmony when ManageEngine MDM detects enrollment failures, policy violations, or security threats.
  • Asset Inventory Sync: Keep Harmony's asset records up to date by continuously syncing device inventory and enrollment status from ManageEngine MDM.

What Harmony does with ManageEngine MDM

Connecting ManageEngine MDM brings live device inventory and compliance into Harmony's single agent inventory, so IT can check any device without opening the ManageEngine console. Lock, wipe, or troubleshoot a device straight from its record in Harmony. When an employee reports a problem, Harmony already has the device context and can act on it in the conversation.

Data synced

  • Device inventory with detailed attributes across iOS, Android, Windows, macOS, and ChromeOS
  • Compliance status, security posture, and MDM enrollment state
  • Installed applications mapped to their device owners
  • Policy assignments, network information, and disk data

Actions available

  • Remotely wipe a managed device
  • Remotely lock a device
  • Run troubleshooting commands on a device

Real-world use cases

Cross-platform lock in one place: An employee loses an Android phone. Harmony pulls the ManageEngine record and locks it, no matter the device platform.

Compromised device wiped fast: Security flags a lost Windows laptop. Harmony triggers a remote wipe from the device record before data is exposed.

Ownership and software at a glance: IT needs to know who holds a device and what it runs. Harmony surfaces the owner mapping and installed apps instantly.

FAQ

ManageEngine MDM is a cross-platform device management platform, used by IT teams to secure and manage iOS, Android, Windows, macOS, and ChromeOS devices from one place. Connecting ManageEngine MDM brings live device inventory and compliance into Harmony's single agent inventory, so IT can check any device without opening the ManageEngine console.